Resume

Profesional Experience

Ford Motor Company

Product Designer, Connected Vehicle - Over the Air Updates

Oct. 2018 - Present

Taylor, MI

 

  • Work with product owners and product managers to define business requirements.

  • Collaborate with product manager and lead developer to translate web application requirements into new features using agile and test-driven development principles.

  • Facilitate and lead design-thinking sessions with technical and non-technical stakeholders.

  • Represent the user’s perspective through user centered design methodologies.

  • Develop task flows, wireframes, high fidelity mockups, and interactive prototypes based on business requirements and user needs.

  • Create a style guide for department to support other designers.

  • Educate key stakeholders on user experience design.

Ford Motor Company

College Graduate Program

Mar. 2016 - Oct. 2018

Dearborn, MI

 

Cyber Security Monitoring Engineer, ConnectedX (Jan. 2018 -Oct. 2018)

  • Led monitoring project to support Symantec assessments including creation of new Dealer Diagnostic Service Tool monitoring capabilities, log collection via Hadoop environments, and vendor engagement.

  • Developed and maintained business process review metrics for the Logging and Monitoring Team.

  • Mapped process flows and conceptual use-case models for data analytics and cyber security detection.

Treasury Systems Analyst, Ford Credit Treasury Systems. (Jan 2017 - Dec. 2017)

  • Developed a comprehensive upgrade plan for treasury and risk management reporting software by analyzing existing usage through web access log analysis. Proposed opportunities to consolidate and sundown unused custom reports.

  • Served as the center point of contact for 60 SharePoint site migrations under treasury systems. Represented treasury systems in weekly Ford Credit governance meetings. Ensured progress of department migration tasks aligned with project milestones. 

SAP Business Analyst, Parts Supply & Logistics. (Mar. 2016 - Dec. 2016)

  • Assisted with team transition strategy and plan to minimize risk to European production systems.

  • Supported launch of customer demand report (Service Fill) and delivered on time and within budget.

  • Applied Agile processes to contribute toward 241 task hours to burned pipeline in the first 3 months.

Ford Motor Company

Intern, Digital Worker - Microsoft Office Portfolio

May 2015 - Jul. 2015

Dearborn, MI

 

  • Evaluated Digital Worker training site content to identify to identify needed modifications related to upcoming Microsoft Office Portfolio updates in Next Generation Browser and Exchange 2013

  • Created 12 podcasts for Go Digital Go Further training tasks and identified other Digital Worker subjects which would be effective as short training videos.

Thomson Reuters

Intern, Patent and Trademark Customer Support

May 2014 - Aug. 2015

Bingham Farms, MI

 

  • Facilitated meetings to discuss and resolve customer issues with trademark docketing application.

  • Conducted Quality Assurance testing for cloud hosted client databases before release.

  • Assisted in deployment of Asset Management Software version upgrades.

Education

Kent State University - Expected May 2021

Master of Science, User Experience Design

Oakland University (Rochester, MI) - 2015

Bachelor of Science, Management Information Systems

Honors: Magna Cum Laude

Michigan State University - 2011

Bachelor of Science, Psychology

Bachelor of Science, Interdisciplicary Studies in Social Science

Skills

UX Process/User Research

  • Moderated and unmoderated usability testing (In person/Remote)

  • Customer Interviews & persona creation

  • Workflow diagrams

  • Card sorting

  • Affinity mapping

  • Information Architecture - Testing, Site Mapping

  • Sketching, Wireframing, High-fidelity mockups, and Prototyping

  • Accessibility Awareness

Interation Design

  • Application sitemapping

  • Prototyping Experience

    • Invision

    • Figma

    • Proto.io

General

  • Experience working in agile software development

  • Familiar withh applying design thinking methodologies

  • Comfortable with frequent stakeholder and management interactions

  • Detail and goal oriented

  • Excellent presentation skills

  • Great at time management and prioritization

  • Product management & project management experience

  • Practice self-awareness and emotional intellignce

  • Would like to continue to improve my visual design experience

Software

  • Proficient with Sketch, Invision, OVO studios, Optimal Workshop, Figma, and SharePoint

  • Experienced with Microsoft Office Suite applications from 2003-2016 including Access and Visio

  • Skilled with Microsoft XP/7/8/10 and MacOS environments

  • Exposure to Adobe Creative Suite, Visual Basic, and SQL Server